JaleSupport
Write to this address. Tell us what happened, what you were doing and, if you can, send a screenshot of Jale (with no rider data). We answer in Spanish or English.
Most common
I don't see TAKE IT or NO over the offer
Check in Jale → Settings that reading is on and not paused. If Android removed the accessibility permission (it happens with updates), Jale shows you how to give it back.
The car's km aren't counted on their own
Jale needs location "all the time" and to know which Bluetooth is your car's: Settings → Your car.
A trip's amount doesn't match what the platform paid
Open the platform's earnings screen once: Jale reconciles the week with those totals.
I want to delete everything
Uninstalling Jale deletes everything it kept on your phone. If you created an account, see how to delete it.